Refund & Returns

If you are unhappy with your product within the first 14 days of your purchase, we are happy to offer an exchange, providing the items are unopened, unworn, and unused.

We will only accept items for exchange that are in security sealed packaging. Items that are in packaging that can be opened/unwrapped, such as “clam shell” packaging, will not be accepted. Any items returned for exchange that are not deemed to be security sealed will be returned to the customer.

All returns are made at the customer’s expense and must be sent tracked for the customer's security. Nice ‘n’ Naughty will not be liable for returns lost in transit.

Where items are returned faulty within 30 days of the purchase date, Nice ‘n’ Naughty will test to ensure fault, and if confirmed will refund the item, including any postage expense incurred with returning the item. For items outside this time scale, Nice 'n' Naughty will refer the fault to the supplier for testing and any decisions made will be at the discretion of the supplier.

Send us an email: returns@nnnretail.co.uk with a brief description of why and what you want to return your order number for initial advice prior to returning. Upon returning please forward the tracking number so we can track the return to us.

All Exchanges and Returns must be sent to:
Returns Dept
NNN Retail Ltd
Unit B1
Basement
The Hive WA1
27-31 Sankey Street
Warrington
WA1 1SW